Capturing the Expertise of a Large Segment of the Workforce Headed for Retirement

Baby boomers (individuals born between 1946 and 1964) have been a significant presence in our workforce for many decades. As growing numbers of this generation retire, one of the biggest concerns we hear from employers relates to the level of experience, skill, and expertise potentially walking out the door with them.

Sometimes referred to as “tribal knowledge,” there are so many things often only found in the “heads” of people as they just innately “know what to do.” This expertise is not necessarily documented and sometimes even difficult to describe. But many employers are interested in ways they can capture some of this knowledge and expertise so that it can be effectively transferred to the next generation of workers. And, of course, you don’t just replace someone with 40 years of experience overnight with a new hire, perhaps a recent graduate.

Our Learning Innovations team has been working extensively with several area employers to capture some of this tribal knowledge in a digital format that can transfer both knowledge and skills to new employees. And we can pretty safely assume that these young hires will consume digital content and learning through technology very adeptly.

Pierce logoOur most established partnership along this line is with Pierce Manufacturing. The Learning Innovations team works with Pierce subject matter experts to create e-Learning modules for a wide range of training topics. Over the past 15 years, we’ve developed several hundred training modules and videos for the company and also assisted in the development of Pierce University, as they’ve labeled it.

Pierce U is a digital library that provides access to online training content to Pierce employees – all customized specifically to their equipment, processes, and standards. Everything that’s been designed and built for Pierce U over the years includes the company brand and is exclusively owned by Pierce.

Perhaps this strategy of capturing and preserving critical knowledge to optimize training in company processes, systems, and functions is right for your business. You can explore the capabilities of our Learning Innovations team at

One thought on “Capturing the Expertise of a Large Segment of the Workforce Headed for Retirement

  1. Pat Pollock

    As a baby boomer planning for retirement, this has been on my mind quite a bit. It is much tougher than it appears.

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